Search for Lost Items
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Frequently Asked Questions
How long does the search process take?
The hotel staff will begin searching for your items as soon as they receive your request. You'll be contacted within 24-48 hours regarding the status of your items.
What happens if my items are found?
If your items are found, you'll be notified via email and phone. You can then use our retrieval service to have your items shipped directly to your address.
Do I need my booking reference?
While not required, providing your booking reference helps hotel staff verify your stay and can speed up the search process.
Can I search for items from a previous stay?
Yes, you can search for items from previous stays. However, please note that the success rate is higher for recently lost items.
Will I be charged for the search?
The initial search process is completely free. Charges only apply if your items are found and you choose to have them shipped to you.